Vital Balance 10 Privacy Policy
Effective Date: 2/1/2025
This Privacy Policy describes how Vital Balance 10 (“we,” “our,” or “us”) collects, uses, discloses, and protects your information, including information provided via SMS and other A2P (Application-to-Person) compliant communications.
1. Information We Collect
We may collect the following types of personal information:
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- Name, phone number, email address
- Demographic information
- Health and wellness-related information you voluntarily provide
- Appointment history and treatment preferences
- Communication preferences and consent
- LeadPost Services / User Sniping: We may use a service to obtain personal and non-personal information about You. This collection is triggered when you access our Website through a pixel placed on our Website. The Service may collect the following information when you interact with the page(s) on our Website where the pixel is present: (i) information about your web browser; (ii) your IP address, (iii) web pages visited; and (iv) cookies stored in your browser. We may use the data collected by the service to obtain personal information about You and use this data for marketing to You. For more information about the service data use and collection policies and practices and your opt out rights, please review the Privacy Policy located at https://leadpost.com/privacy-policy.
2. How We Use Your Information
We use the information we collect to:
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- Schedule and confirm appointments
- Provide treatment and service updates
- Send promotional offers and newsletters
- Respond to inquiries and customer service requests
- Deliver SMS text messages that are A2P compliant, based on your consent
3. SMS (Text Message) Communication Policy
By providing your phone number, you consent to receive text messages from Vital Balance 10. These messages may include appointment reminders, service updates, promotional offers, and other related content.
A2P Compliance:
- You will only receive SMS messages if you opt in via written, verbal, or digital consent.
- You may opt out at any time by replying STOP to any message.
- We do not share your mobile number or message consent with third parties for their marketing use.
- Message frequency may vary. Message and data rates may apply.
- For help, reply HELP or contact us at jen@vitalbalance10.com.
4. How We Protect Your Information
We use industry-standard administrative, technical, and physical safeguards to protect your personal information.
5. Sharing Your Information
We do not sell, rent, or lease your personal information. We may share your information with trusted third-party vendors solely to support operations (e.g., email/SMS platforms, medical records software), and only under confidentiality agreements.
6. Your Rights
You have the right to:
- Access and update your personal information
- Withdraw your consent to receive promotional communications
- Request the deletion of your records, unless required to be kept by law
7. Updates to This Policy
We may update this Privacy Policy at any time. All updates will be posted on our website with the revised effective date.
8. Contact Us
If you have questions about this policy or your information, contact us at:
Vital Balance 10
236 3rd St SW, Canton, OH 44702
By using our services and opting into our communications, you acknowledge that you have read and agree to this Privacy Policy.
